Page 1: Welcome

About this study

What is the purpose of this research? 
This research seeks to understand the experiences of frontline staff who support homeless people who have experienced complex trauma or have multiple and complex needs, and the effects of this work on their mental health and well-being. The findings will inform training and supervision structures in services with the aim of improving the support provided to vulnerable clients. This study has been approved by the University of Edinburgh’s School of Health in Social Science Research Ethics Committee.

What will you do in the project? 
Participating in this research project involves completing a set of questionnaires. This should take about 5-10 minutes.

Why have you been invited to take part?  
Frontline staff working with homeless people are invited to participate. You must be over the age of 21 and have been working or volunteering in a service that works primarily with homeless or precariously housed service users for at least three months, and working a minimum of 10 hours per week.

Risks and benefits  
There are no known benefits or risks for you in this study. The study will provide helpful information about how different factors affect the work of staff, which may be used to provide better support for homeless services in the future. There is a possibility that these questions could bring up concerns for you. Resources and contacts are available on the final page of the study.

What happens to the information in the project?  
The data we collect do not contain any identifying information about you. No one will link the data you provided to the personal information you supplied (e.g., name, age, gender) and so we ask that you answer the questions as honestly as possible. The data will be used solely for research purposes. You will not be identifiable in any report of our final results and therefore, will not be able to see the results from your specific questionnaire as you will remain anonymous throughout. At the end of the survey, you will have the option to leave your email address so that you can learn about the results of this research, participate in further research on this topic (including follow-up interviews), and/or be kept informed about future knowledge exchange and continuing professional development opportunities.

What happens next? 
Participation in this study is entirely voluntary. If you are willing to participate in this research project after having read this information page, please click the Next button at the bottom of this page to be taken to the first page of questions. You are free to withdraw from the study at any point without any consequence. If you have any further questions beforehand, you are welcome to contact the researcher or the research supervisor at the details provided below. 

Contact information

If you have any questions regarding the study, you can contact the researcher, Aliénor (Li) Lemieux-Cumberlege at If you have questions later or want to find out about the final results of this study or have any other enquiries, you should contact the research supervisor, Emily Taylor at 

If you have any concerns about this study or you would like to make a complaint, please contact Angus MacBeth at or Charlotte Clarke at

If you have read through all of the information above and agree to participate in the study, please click the "Next" button below. You may exit the survey at any time.